A shared inbox for customer support
Every customer question in one place — assigned, prioritized and tracked to resolution, with a knowledge base and AI-drafted replies.
Tickets
Shared support inbox
Support that never drops a request
One shared queue
Every ticket in a single inbox with owner, status and priority — nothing gets dropped.
Track to resolved
Move tickets from Open to Resolved with a full history and internal notes on each.
Priorities keep order
High-priority tickets rise to the top and the whole team stays in sync.
The reply is already drafted
Answers are drafted from your own knowledge base in your brand voice, so agents review and send instead of writing from scratch.
- Answers pulled from your docs (RAG)
- On-brand tone, ready to edit and send
- Escalates anything it isn’t sure about
Everything a support team needs
From first message to resolved, with the context and controls to keep customers happy.
- Shared queue with owners
- Statuses: open, in progress, resolved
- Priorities for urgent issues
- Internal notes on every ticket
- Knowledge base for instant answers
- Full history on each conversation
Frequently asked
Yes — a shared queue with owners, statuses, priorities, internal notes and a full history on every ticket.
Replies are drafted from your own knowledge base in your brand voice; a human reviews and sends.
Yes — the desk answers from your docs, and unresolved questions become candidates for new articles.
Explore the rest of the platform
One workspace. Everything your agency runs on.
Give customers faster answers
A shared support desk with priorities, a knowledge base and AI-drafted replies — free to start.