AI Workforce
A set of AI colleagues that do a named job inside the workspace — social, projects, support, HR, recruiting, SEO — rather than waiting to be prompted.
AI Workforce
Your AI colleagues
Who can do this
Everyone can use them. Admins decide which are switched on and what they may touch.
Before you start
- The modules each one works in. The social agent needs Social studio, the HR one needs HR, and so on.
Step by step
- 1
See who is available
Open AI Workforce. Each agent has a name, a role and a plain description of what it does. They are deliberately narrow — an agent that does one job well is more useful than one that does everything vaguely.
- 2
Turn one on
Start with the module you already use most. An agent only acts inside the module it belongs to and only with the permissions of the person who enabled it.
- 3
Give it context
Point it at the client, project or account it is responsible for. An agent with no context produces generic work, exactly like a new hire would.
- 4
Review what it produces
Agents draft, suggest and prepare; they do not send, publish or approve. Everything lands somewhere you can read it before it goes anywhere.
- 5
Correct it
When something is off, say so in the feedback. Corrections are remembered for that workspace, so the same mistake is not repeated.
- 6
Pause anything not earning its place
Pause an agent from its card. Nothing is lost and you can resume it later.
Worth knowing
- Run one agent properly for a fortnight before switching on five. The failure mode is noise, not danger.
- The assistant is the general-purpose one — ask it about your own workspace data and it answers from what you can see.
- Nothing an agent produces is sent to a client without a person choosing to send it.
Common questions
Can an agent email a client on its own?
No. Agents draft and prepare. Sending is always a human action.
What can an agent see?
Only what the person who enabled it can see. Permissions are not widened for automation.
Do they count against my AI allowance?
Yes, like any other generation. Usage is visible in Billing.
Still stuck?
Send us the details and it becomes a tracked ticket with a reference you can follow.